Delivery And Returns
** Please Note Orders Placed on the 24th December to 2nd of January will face delays due to staff shortages over the Christmas period, if you require items urgently please call 01709 878 282 **
Free delivery on order over £60 (including VAT) or collect for free.
Standard delivery charge is £4.79 (including VAT) Within the UK.
All Orders over a 1kg or to be Shipped to a Company within the UK will be Shipped via UPS, Residential orders under 1kg will be shipped 1st Class Royal Maul Recorded
We also ship to Europe, North & South America, Africa, Asia & Oceania, we ship these orders via UPS, you will get UPS Shipping Confirmation when dispatched.
Are you a European VAT Registered Company Outside of the United Kingdom? VAT Registered Companies do not pay taxes on orders, if you would like to place an order, please email Media@howcroft.co.uk and we can issue Proforma Invoice or Send a Worldpay Link or Place your order online and email Media@howcroft.co.uk your VAT Number and we will refund the difference.
For Items in Stock delivery is usually Next Day, Items readily available in our range is usually 2-3 working days Via Our Carriers UPS, Royalmail, Etc.
Oil & Greases are Usually Shipped Next Day, However Oil & Greases not in stock may take 7-10 business days to Deliver - If this is the case we will ring you beforehand to see if you are happy with the lead time - If not, we will happily refund you the same day
Gates Belts are usually 5-7 Days, however if you looking for a quicker delivery, contact us and we maybe able to offer different Branded belt on a shorter lead time
Gates Toothed Belts are cut from a Sleeve to Order, please note these types of belts are Non-Returnable
For Deliveries outside Europe, North America, Mexico & Russia please contact firstname.lastname@example.org for us to obtain your best rate.
For next working day deliveries all orders have to be placed by 1:30am and are subject to availiable stock, otherwise orders received after this time, may be sent the following day. We are not responsible for any carrier error if the carrier company are late with their service. If you have asked us to ship to a PO Box, this is at your own risk.
We can deliver same day on a premium taxi service at an additional cost, please email email@example.com for more details.
If you are not completely satisfied with your item, you have 7 days from receipt of order, in which you may return your item to us. A re-stocking fee maybe charged. The return carrier cost will be at your expense.
Any returned item received outside the 7 day return period, will not be refunded
All items must be returned to us in their original condition, un-opened and please note that shipping costs are non-refundable, unless an item is being refunded due to an error made by us.
If you need to see about returning an item, email firstname.lastname@example.org to discuss and obtain a returns form.
Once the return is satisfied by both parties, pack your items securely, make sure you enclose the returns form and ensure your parcel is labelled with the address below.
Howcroft Industrial Supplies Ltd
Unit 9B, Brookfields Way
Once the returned item is with us, meeting our conditions, we would then refund your money immediately by the method you paid, which may take 3-4 working days.
Faulty Goods Information
If you believe your items to be faulty, please contact us at: email@example.com